Features, pricing, and head-to-head comparison
Last updated: April 19, 2026
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| Freshdesk | Help Scout | |
|---|---|---|
| Starting Price | Free | $25/mo |
| Rating | 4.5/5 | 4.5/5 |
| Free Plan | Yes | No |
| Category | — | — |
| Feature | Freshdesk | Help Scout |
|---|---|---|
| API access | ||
| Canned responses | ||
| Chatbot / AI assistant | Basic | |
| Collision detection | ||
| Customer satisfaction (CSAT) | ||
| Knowledge base | ||
| Live chat widget | ||
| Mobile app | ||
| Multi-channel support | ||
| Reporting & analytics | ||
| SLA management | ||
| Shared inbox | ||
| Ticketing system |
Up to 2
$15/mo billed yearly
Per agent
$49/mo billed yearly
Per agent
$20/mo billed yearly
Per user
$40/mo billed yearly
Per user
$65/mo billed yearly
Per user
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Based on our analysis, Freshdesk has a higher user rating (0/5 vs 0/5). However, the best choice depends on your specific needs — Freshdesk and Help Scout each have unique strengths.
Freshdesk offers a free plan, while Help Scout starts at $25/mo. Compare all pricing tiers above.
Yes, many teams switch between Freshdesk and Help Scout. Both tools offer data export features. We recommend trying a Help Scout trial before fully migrating.
The key differences are in pricing, features, and target audience. See our detailed feature comparison above for a side-by-side breakdown of all 2026 differences.