Help Scout vs Crisp (2026)
Features, pricing, and head-to-head comparison
Last updated: April 19, 2026
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Quick Verdict
At a Glance
| Help Scout | Crisp | |
|---|---|---|
| Starting Price | $25/mo | Free |
| Rating | 4.5/5 | 4.6/5 |
| Free Plan | No | Yes |
| Category | — | — |
Feature Comparison
| Feature | Help Scout | Crisp |
|---|---|---|
| API access | ||
| Canned responses | ||
| Chatbot / AI assistant | Basic | |
| Collision detection | ||
| Customer satisfaction (CSAT) | ||
| Knowledge base | ||
| Live chat widget | ||
| Mobile app | ||
| Multi-channel support | ||
| Reporting & analytics | ||
| SLA management | ||
| Shared inbox | ||
| Ticketing system |
Pricing Comparison
Help Scout
$20/mo billed yearly
Per user
$40/mo billed yearly
Per user
$65/mo billed yearly
Per user
Crisp
2
$25/mo billed yearly
4
$95/mo billed yearly
Unlimited
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Frequently Asked Questions
Based on our analysis, Help Scout has a higher user rating (0/5 vs 0/5). However, the best choice depends on your specific needs — Help Scout and Crisp each have unique strengths.
Crisp offers a free plan, while Help Scout starts at $25/mo. Compare all pricing tiers above.
Yes, many teams switch between Help Scout and Crisp. Both tools offer data export features. We recommend trying Crisp's free plan before fully migrating.
The key differences are in pricing, features, and target audience. See our detailed feature comparison above for a side-by-side breakdown of all 2026 differences.