Features, pricing, and head-to-head comparison
Some links on this page are affiliate links. If you sign up through them, we may earn a commission at no extra cost to you. This helps us keep StackPick free. Our editorial process is independent.
| Help Scout | Freshdesk | |
|---|---|---|
| Starting Price | $25/mo | Free |
| Rating | 4.5/5 | 4.5/5 |
| Free Plan | No | Yes |
| Category | Customer Support | Customer Support |
| Feature | Help Scout | Freshdesk |
|---|---|---|
| API access | ||
| Canned responses | ||
| Chatbot / AI assistant | Basic | |
| Collision detection | ||
| Customer satisfaction (CSAT) | ||
| Knowledge base | ||
| Live chat widget | ||
| Mobile app | ||
| Multi-channel support | ||
| Reporting & analytics | ||
| SLA management | ||
| Shared inbox | ||
| Ticketing system |
$20/mo billed yearly
Per user
$40/mo billed yearly
Per user
$65/mo billed yearly
Per user
Up to 2
$15/mo billed yearly
Per agent
$49/mo billed yearly
Per agent
Freshdesk has the lower entry price at $0/mo versus $25/mo.
Freshdesk shows more unique supported features in this dataset.
Run a pilot with your top option before full migration. Implementation risk is often bigger than subscription cost.
No clearly unique supported features in this dataset.
Try Help Scout
Try Help ScoutTry FreshdeskFree plan
Try FreshdeskGet alerts when Help Scout or Freshdesk change their pricing - no account needed.
Based on current scoring, Help Scout has the higher score (4.5/5 vs 4.5/5). The right choice still depends on your workflow and budget constraints.
Freshdesk offers a free plan, while Help Scout starts at $25/mo. Always validate seat-based pricing at your team size.
Yes. Teams switch between Help Scout and Freshdesk regularly. Start with a pilot migration and validate import/export coverage before full rollout.