Features, pricing, and head-to-head comparison
Last updated: April 19, 2026
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| Help Scout | Freshdesk | |
|---|---|---|
| Starting Price | $25/mo | Free |
| Rating | 4.5/5 | 4.5/5 |
| Free Plan | No | Yes |
| Category | — | — |
| Feature | Help Scout | Freshdesk |
|---|---|---|
| API access | ||
| Canned responses | ||
| Chatbot / AI assistant | Basic | |
| Collision detection | ||
| Customer satisfaction (CSAT) | ||
| Knowledge base | ||
| Live chat widget | ||
| Mobile app | ||
| Multi-channel support | ||
| Reporting & analytics | ||
| SLA management | ||
| Shared inbox | ||
| Ticketing system |
$20/mo billed yearly
Per user
$40/mo billed yearly
Per user
$65/mo billed yearly
Per user
Up to 2
$15/mo billed yearly
Per agent
$49/mo billed yearly
Per agent
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Based on our analysis, Help Scout has a higher user rating (0/5 vs 0/5). However, the best choice depends on your specific needs — Help Scout and Freshdesk each have unique strengths.
Freshdesk offers a free plan, while Help Scout starts at $25/mo. Compare all pricing tiers above.
Yes, many teams switch between Help Scout and Freshdesk. Both tools offer data export features. We recommend trying Freshdesk's free plan before fully migrating.
The key differences are in pricing, features, and target audience. See our detailed feature comparison above for a side-by-side breakdown of all 2026 differences.