Features, pricing, and head-to-head comparison
Last updated: April 19, 2026
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| Intercom | Crisp | |
|---|---|---|
| Starting Price | $39/mo | Free |
| Rating | 4.5/5 | 4.6/5 |
| Free Plan | No | Yes |
| Category | — | — |
| Feature | Intercom | Crisp |
|---|---|---|
| API access | ||
| Canned responses | ||
| Chatbot / AI assistant | ||
| Collision detection | ||
| Customer satisfaction (CSAT) | ||
| Knowledge base | ||
| Live chat widget | ||
| Mobile app | ||
| Multi-channel support | ||
| Reporting & analytics | ||
| SLA management | ||
| Shared inbox | ||
| Ticketing system |
$39/mo billed yearly
Per seat
$99/mo billed yearly
Per seat
$139/mo billed yearly
Per seat
2
$25/mo billed yearly
4
$95/mo billed yearly
Unlimited
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Based on our analysis, Intercom has a higher user rating (0/5 vs 0/5). However, the best choice depends on your specific needs — Intercom and Crisp each have unique strengths.
Crisp offers a free plan, while Intercom starts at $39/mo. Compare all pricing tiers above.
Yes, many teams switch between Intercom and Crisp. Both tools offer data export features. We recommend trying Crisp's free plan before fully migrating.
The key differences are in pricing, features, and target audience. See our detailed feature comparison above for a side-by-side breakdown of all 2026 differences.