Features, pricing, and head-to-head comparison
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| Zendesk | Help Scout | |
|---|---|---|
| Starting Price | $19/mo | $25/mo |
| Rating | 4.4/5 | 4.5/5 |
| Free Plan | No | No |
| Category | Customer Support | Customer Support |
| Feature | Zendesk | Help Scout |
|---|---|---|
| API access | ||
| Canned responses | ||
| Chatbot / AI assistant | Basic | |
| Collision detection | ||
| Customer satisfaction (CSAT) | ||
| Knowledge base | ||
| Live chat widget | ||
| Mobile app | ||
| Multi-channel support | ||
| Reporting & analytics | ||
| SLA management | ||
| Shared inbox | ||
| Ticketing system |
$19/mo billed yearly
Per agent
$55/mo billed yearly
Per agent
$115/mo billed yearly
Per agent
$20/mo billed yearly
Per user
$40/mo billed yearly
Per user
$65/mo billed yearly
Per user
Zendesk has the lower entry price at $19/mo versus $25/mo.
Zendesk shows more unique supported features in this dataset.
Run a pilot with your top option before full migration. Implementation risk is often bigger than subscription cost.
No clearly unique supported features in this dataset.
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Based on current scoring, Help Scout has the higher score (4.5/5 vs 4.4/5). The right choice still depends on your workflow and budget constraints.
Zendesk starts at $19/mo and Help Scout starts at $25/mo. Always validate seat-based pricing at your team size.
Yes. Teams switch between Zendesk and Help Scout regularly. Start with a pilot migration and validate import/export coverage before full rollout.